Customer Care

At Herborium Group, we are committed to customers satisfaction and best service.

When you become our client - you become a member of our Community and we are committed to serve you and help you any way we can.

Please feel free to ask our excellent Customer Service Assistants who are waiting for your call or write to us and we will respond to you within no more that 24 hrs.

Herborium Group, Inc.
4306 Kenston Place
Missouri City
TX, 77459, USA
Phone: 1.201.849.4431
Fax: 1.866.880.4817

Ordering Options

Order Online

Place a credit card order online using our Secure Shopping Cart. We accept Mastercard, Visa, Discover, and American Express. You can also use PayPal. This is the fastest way to receive the products. Click here to Order.

Mail Orders

Mail orders must be placed by U.S. or International Money orders. Sorry - We cannot accept personal checks. Personal checks received by our Mail Orders department will be returned to the sender. All mail orders will be expedited by Priority Mail unless additional funds are allocated in the money order for express delivery; mail orders are expedited within 48 hours from the time the Money Order is received.

Send mail orders to: Herborium Group, Inc.
4306 Kenston Place
Missouri City
TX, 77459, USA
Phone: 1.201.849.4431
Fax: 1.866.880.4817

Order by Fax

Click Here To Print The Fax Ordering Form.

Fill it out, then fax it toll free to 1.866.880.4817

We will contact you ONLY if your order is not clear.

Standard Shipping

We offer our customers a variety of shipping methods; shipping cost is calculated by the size of the order, the shipping method you choose upon ordering and a destination of the shipping. US orders are shipped via US Post Priority Mail with tracking, within 48 hours of the time they are received (Monday-Friday ). Estimated time for delivery is 3-5 business days. We observe all national holidays. Upon processing of your order you will receive an automatic e mail notifying you that the order has been shipped and your tracking number.

Expedited Shipping

For Expedited shipping we use USPS Express.  Please note that those services are ONLY available in the US. If you choose to have your order delivered by expedited service please be advised that your signature is required upon delivery. Expedited orders received before *2:00 P.M. EST are expedited the same day and will arrive the next day. Expedited orders received after *2:00 P.M. EST are shipped the following business day and will arrive within two (2) business days of placing your order. Saturday Delivery Option is available wherever USPS delivers on Saturday and this option is available from Thursday 2 P.M. EST until Friday 2 P.M. EST. You must specify this shipping method upon purchasing; additional S&H fees apply.

Upon processing of your order you will receive an automatic e mail notifying you that the order has been shipped and your tracking number.

We observe all national holidays

International Shipping

International Orders are shipped by *US Post Global Express Mail with tracking; all duties, fees, or taxes imposed by customs are the responsibility of the recipient. We deliver to most countries throughout the world; please contact us if your country is not listed on the order page. It is important to note that authorities in many countries will inspect the package before they allow the item's entry; Herborium, Inc. is not responsible for any delays, charges or changes in the package appearance related to these inspections.

*Herborium, Inc. does not offer any guarantees on US Post Global Express Shipping, delivery time is estimated and subject to expedient customs clearance.

Usually the delivery to Canada takes 7-10 business days while to Europe may take up to 14 business days. Those times are approximated as we cannot be responsible for foreign customs and postal services operation;

EST. You must specify this shipping method upon purchasing; additional S&H fees apply.

Upon processing of your order you will receive an automatic e mail notifying you that the order has been shipped and your tracking number.

We observe all national holidays

Secure Shopping Guarantee

Herborium Group, Inc uses Verisign as our secure transaction processor, the #1 global internet security provider. We believe that ordering online with Herborium is completely safe. Our Secure Sockets Layer (SSL) uses 128-bit encryption, which is the highest level possible. This process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet.

Product Guarantee

If our products are damaged during the shipment or shipped incorrectly we will exchange them free of costs. Just return the damaged products to and you will receive the new shipment within 1 week of receipt of the returned goods. The return has to be made within 30 days from the original shipment date.

Herborium Group, Inc.
4306 Kenston Place
Missouri City
TX, 77459, USA
Phone: 1.201.849.4431
Fax: 1.866.880.4817

Please use our email system and get any question answered in 48hr.

The AcnEase Satisfaction Guarantee

We're confident AcnEase can treat your acne skin problems safely and effectively if you follow the recommended directions associated with each treatment. Prior to choosing a treatment, we provide a system which assists you in choosing the proper regimen that will work best for you.

We fully stand behind our product and provide for a Satisfaction Guarantee good within 60 days of your FIRST purchase of 1 treatment (not multiple treatments) through an AcnEase associated website (,,,, If you try AcnEase according to the directions, and haven't seen any improvement, follow the directions below to receive a full refund (less S&H). If you live in the US, we'll refund your return order (minus S&H). If you made your purchase from abroad, due to international regulations we will refund for any returned unopened bottles from you purchase.  Please note, one refund per customer only.  

How our Satisfaction Guarantee Works

Please follow the simple steps below to take advantage of this guarantee:

The Satisfaction Guarantee is only valid for up to 60 days from the original date of the first purchase of 1 treatment (not multiple treatments) . Purchases made through AcnEase distributors cannot be refunded. Refund Policy applies only to purchases made directly on Herborium’s own websites.

  1. Use the product regularly and as directed for the minimum recommendation of one month. (If you have questions please do not hesitate to ask us at
  2. If, after this time, you are not seeing any improvement please send all the UNOPENED and OPEN bottles of the AcnEase back to the address below for a refund with explanation why you think it did not work.  Please be advised that you need to send back all the bottles of 1 treatment your purchased (both unopened and opened bottles).  The return must arrive within 60 days from your purchase.
  3. The Satisfaction Guarantee applies only to 1 treatment on your first order.  If you purchase multiple treatments at once, you will not be refunded for all of the treatments, only 1.  Additionally, once a second purchase of AcnEase is placed, the Satisfaction Guarantee is no longer valid. Any exceptions to this rule need to be agreed upon beforehand in writing by the Customer Care Department(s).
  4. One refund per customer and per the same address. Multiple orders charged on different credit cards for the same client or multiple orders charged to the same credit card for different clients will not be refunded. One refund per household.
  5. The cost of shipping and handling is not reimbursed.
  6. If there are any other reasons for your return, please let us know as soon as possible.
  7. We do not refund one-bottle purchases because one bottle of AcnEase is not sufficient to show an improvement for an individual who uses AcnEase for the first time. We recommend that all of our customers use an AcnEase treatment at least for one monthly to achieve the best results.
  8. Please send bottles and a copy of the original order to:

Herborium Group, Inc.
4306 Kenston Place
Missouri City
TX, 77459, USA
Phone: 1.201.849.4431
Fax: 1.866.880.4817

PLEASE ALLOW 4-6 WEEKS FOR THE REFUND TO APPEAR ON YOUR CREDIT CARD STATEMENT. Herborium processes the refund within 7 business days from the time of receiving the return, but your credit card company must also process this transaction and credit your account.

PayPal refunds are subject to an additional 4.4% deduction; this deduction is collected automatically by PayPal for using their money transfer services. Regretfully, we are not able to refund this fee. Herborium will issue a refund in the form of a PayPal "quasi-cash" payment for the amount of the refund.

Herborium is not liable for any other fees or penalties levied by any credit card company, bank or PayPal on the amount of return.

Herborium Inc. Privacy Policy

Herborium has established a strict privacy policy in order to protect our customers rights and maintain full privacy of their personal information. The following discloses our information gathering and dissemination practices for this website: and

Any information collected about our customers will be securely protected in our records for the purpose of providing a better service to you. Never in any circumstance the information will be released or sold to any 3rd party or partners.

We use your IP address to help diagnose problems with our server, and to gather broad demographic information.

Our site uses an order form for customers to request products where we collect customer's contact information. Contact information from the order form is used to send orders, information about our products, and to resolve any problems we might have to contact you with. Never in any circumstance the information will be released to any 3rd party or partners. All sensitive credit card information is never stored in our records.

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for changing and modifying information previously provided.

Phone: 1.201.647.3757


Contacting Herborium
If you have any questions about this privacy statement, the practices of this site, or your dealings with, you can contact:

Herborium Group, Inc.
4306 Kenston Place
Missouri City
TX, 77459, USA
Phone: 1.201.849.4431
Fax: 1.866.880.4817

Herborium Group, Inc. Terms and Conditions


This page contains important legal information about, and collectively termed "sites"). These Sites are owned and operated by Herborium Group, Inc. and are provided as a service to its customers. We invite you to browse the Sites for your convenience and shopping experience. By accessing and browsing the Sites, you acknowledge that you have read the terms and conditions on this page, and that you accept and agree to be bound by the terms herein, without limitation or qualification.


Herborium is an exclusive source for a series of proprietary, safe and effective, all natural herbal supplements sourced from around the world.

The contact details for the US office are as follows:

Herborium Group, Inc.
4306 Kenston Place
Missouri City
TX, 77459, USA
Phone: 1.201.849.4431
Fax: 1.866.880.4817


All Sites design, images, text, graphics, the selection and arrangement thereof, and all software are protected by US and international copyright, trademark, and other laws. All text contained in these Web sites is copyright by Herborium Group, Inc. All graphics and images are copyright Herborium Group, Inc. or their respective owners.

Herborium Group, Inc. hereby authorizes you to view, copy, download, and print materials available on this Site for the sole purpose of placing an order with Herborium Group, Inc. or its websites or using this Site as a shopping resource. The following copyright notice must appear on each hard copy document: "Copyright © 1998-2004 Herborium Group, Inc., All Rights Reserved. All trademarks are the property of Herborium Group, Inc. Any other use of materials on this Site, including reproduction for purposes other than those mentioned above, modification, distribution, republication, or reverse engineering is strictly prohibited without the express written permission of Herborium Group, Inc.

Herborium Group, Inc. uses several trademarks and/or service marks to identify and products and services. Herborium green leaf, and all products logos service marks, trademarks, trade names, and/or trade dress are owned by Herborium. Inc. You may not remove copyright, trademark, or alter this or any other proprietary notice.


Herborium Group, Inc. provides these Sites and its content on an "As Is" and "As Available" Basis, and makes no representations or warranties of any kind with respect to these sites or their contents. Herborium Group, Inc. disclaims all such representations and warranties, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, Herborium Group, Inc. does not represent or warrant that the information on this site is accurate, complete or current. To the fullest extent permissible pursuant to applicable law, neither Herborium Group, Inc. nor any of its directors, employees, representatives, or any party involved in creating, producing, or delivering this Site will be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of or in connection with the use of Herborium Sites. The sole and entire maximum liability Herborium Group, Inc. and any of the providers of information, products, or services, for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by you for the information, product or service purchased. The limitation of damages set forth above are fundamental to the basis of the bargain between you and Herborium Group, Inc. The goods and services provided from this site would not be provided without such limitations.

Herborium Group, Inc. periodically adds, changes, improves, or updates these Sites without notice. Price and availability information is subject to change at any time and without notice. Herborium Group, Inc. assumes no liability or responsibility for any errors or omissions in the contents of this Site. Your use of these Sites is at your own risk. Herborium Group, Inc. assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing this Site, or downloading any software or other material from these Sites. Furthermore, Herborium Group, Inc. makes no representation that the contents of these Sites are appropriate or available for use in other locations. You are solely responsible for compliance with local laws, if and to the extent local laws are applicable.


These Sites contain links to Internet sites that are maintained by others (third party sites). Links to third party sites are provided for your convenience only. Inclusion of a link does not imply that Herborium Group, Inc. endorses, sponsors or is connected to the third party site in anyway. Herborium Group, Inc. does not control third party sites, and is not responsible for the contents of any third party site or any link contained within a third party site.


Except for third party sites, this Site is controlled and operated by Herborium Group, Inc. from its offices within the state of New Jersey, United States of America. Although these Sites may be accessed from any state, as well as from other countries, by accessing these Sites both you and Herborium Group, Inc. agree that the statutes and laws of the state of Indiana, without giving effect to


All our goods are charged in US dollars. The currency converter on each page will give you an approximated price in your local currency. Please choose your shipping destination in the dropdown menu.


All orders are processed within 24 hours and shipped no later then within 48 hrs from the time an order is received (subject to stock availability and local holidays and postal schedule). Shipping and handling in clearly stated on the order page and added to the quoted price. Foreign destination orders include appropriate taxes and tariffs. Delivery times to foreign destination will vary between 3 and 15 business days. If you are paying by credit card please note that your card will be debited at the time of the order, so that we can ensure that your card is valid and that there are sufficient funds in the account to pay for ordered products.

Herborium will make every reasonable effort to deliver your purchase to you in a timely and correct fashion. If however due to your error we are provided with a wrong shipping address and the package is returned to Herborium, you agree to pay an additional S&H charge of $5.95 to resend your package to the correct address.

US Delivery is by Priority Mail (until not ordered and paid otherwise)

UK Delivery is by Royal Mail First Class.

EU Member States Delivery is either via Royal Mail airmail.

Rest of the World: Delivery is handled via the US office and subject to US terms and conditions


We offer a full refund on any faulty products. Please note that postage/shipping costs are not refunded on goods returned for any reason. Shipping cost deducted for return is $6.00. In US we offer 100% Money back guarantee on the first monthly order (Please refer to Money back Guarantee for details)

If you wish to withdraw from or cancel a purchase, please contact us and return any items within a 60-day period in a re-saleable condition for a refund of your order total, less the shipping and handling cost.

Refunds are processed within 7 working days, and are subject to international banking transactions. Please allow 4 - 6 weeks for a refund to be credited to your account, depending on your country of origin.

Click Here for Full Refund Details


Herborium Group, Inc does not disclose buyers' information to third parties. We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. Herborium alone will use the information that we lawfully receive. We absolutely do not sell or share any information pertinent to our clients nor we engage in any "Spaming" activities.


Herborium Group, Inc uses PayPal  as our secure transaction processor, the #1 global internet security provider. We believe that ordering online with Herborium is completely safe. Our Secure Sockets Layer (SSL) uses 128-bit encryption, which is the highest level possible. This process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet.

Herborium Group, Inc does not keep a record of your credit card number, and each time you make a purchase you will have to re-enter this information.


Herborium Group, Inc. may at any time revise these terms and conditions by updating this posting. You are bound by any changes to these terms and conditions, and should visit this page periodically to remain current on the terms and conditions for these Sites.


By using this site and/or clicking on the links within you agree to accept these terms & conditions as set out.

These terms and conditions do not affect your statutory rights.

AcnEase® Clinical Safety

Clinical Safety

Safety assessment was based upon physical examinations, abdominal ultrasound, EKG, thoracic X-ray and full clinical chemistry and hematology.  Any possible adverse events or side effects were also monitored.

All clinical chemistry and hematology tests following 30 days of treatment were found to be normal.  All physical examinations, including abdominal ultrasound, EKG’s and X-Rays were found to be in normal in all ranges following treatment.  There was no sign of allergic responses or any form of anaphylactic response.  

Pre-clinical Studies And Toxicology

Four distinct studies were performed including: a maximal tolerated dose/LD50 experiment in mice, bone marrow micro-nucleus assay for mutagenicity, Ames test, and the mouse sperm cell deformity assay. In the study on mice the used dose represented approximately 24 to 240 times the standard human dose used in AcnEase. The mice were observed for 2 weeks for all signs and symptoms of toxicity. There were no overt signs of toxicity and no recorded deaths determined for both males and females.

Ames Testing

The use of the Ames test is a standard method used to explore the mutagenic potential of test articles. The experiments are performed on the active ingredients directly and in a second test following incubation with mircrosomal enzymes.  The drugs are incubated with the liver microsomes to mimic the effect of liver metabolism on the active ingredients to insure that metabolites of the drug do not possess mutagenic potential.  The test is performed in 4 separate bacterial strains. 

The results clearly demonstrated that AcnEase is not mutagenic in the Ames Assay when tested directly or following incubation with mircrosomal enzymes.

Mice Bone Marrow Micronucleus Assay

The purpose of these experiments is to determine if AcnEase will induce chromosomal aberrations,  which is an index of mutagenicity and carcinogenicity.  50 Kunming mice (25 males and 25 females) weighing between 35-30 grams were used in this study. The results clearly demonstrated that AcnEase® treatment does not induce changes in bone marrow chromosomes supporting the position that the product is not likely to induce mutagenic are carcinogenic changes in cells.

Mice Sperm Deformity Assay

This assay is performed to determine if AcnEase will induce aberrations in germ cell lines.  The xxperiments were performed in 25 male Kunming mice 25-35 grams in weight.  The results demonstrated no statistically significant difference between the control group and any of the AcnEase tested groups.  The results confirmed that AcnEase does not adversely affect germ cell lines.  

AcnEase® Manufacturing Standards

The AcnEase® formula is protected by trade secrets and the product is manufactured in the USA in an FDA approved facility.

AcnEase® is manufactured in the USA according to GMPs (Good Manufacturing Practices). The herbs are tested extensively (see QC) before being extracted using state of the art equipment. Extracts are boiled for 1 hour 40 minutes; raw materials that are not extracted are hot air sterilized at 140°C for 3 hours. The finished products are then thin coated to minimize taste and facilitate swallowing, and packaged in temper and environment resistant bottles.

AcnEase QC Summary

QC Summary

All raw materials and final tablets are subjected to rigorous testing according to pharmacopeia`s standards.

Raw materials are visually inspected for evidence of mold, rot or any indication that the herbs are not of acceptable quality according to specific SOP's. Each extract is tested for: DDT, Benzex, Arsenic, and Lead. Microbiological testing is performed to check for Colony Forming Units, colibacillus, serratieae, shigella, golden staphylococcus, hemolytic staphylococcus, pathogenic bacteria, mold and yeast.

Tablets are routinely tested according to a predetermined regimen as  to meet the quality standards regarding purity and stability of the ingredients  and water content.  The tablets are also tested for hardness, appearance, integrity and dissolution. Stability testing for a minimum of 24 months is also performed on the commercial batches.