We're confident AcnEase can treat your acne skin problems safely and effectively if you follow the recommended directions associated with each treatment. Prior to choosing a treatment, we provide a system which assists you in choosing the proper regimen that will work best for you.
We fully stand behind our product and provide for a Satisfaction Guarantee good within 60 days of your FIRST purchase of 1 treatment (not multiple treatments) through an AcnEase associated website (AcnEase.com, AcnEase.fr, AcnEase.co.uk,AcnEasesp.com, AcnEaseeu.com). If you try AcnEase according to the directions, and haven't seen any improvement, follow the directions below to receive a full refund (less S&H). If you live in the US, we'll refund your return order (minus S&H). If you made your purchase from abroad, due to international regulations we will refund for any returned unopened bottles from you purchase. Please note, one refund per customer only.
Please follow the simple steps below to take advantage of this guarantee:
The Satisfaction Guarantee is only valid for up to 60 days from the original date of the first purchase of 1 treatment (not multiple treatments) . Purchases made through AcnEase distributors cannot be refunded. Refund Policy applies only to purchases made directly on Herborium’s own websites.
Herborium Group, Inc.
3 Oak Street
Teaneck, NJ 07666
PLEASE ALLOW 4-6 WEEKS FOR THE REFUND TO APPEAR ON YOUR CREDIT CARD STATEMENT. Herborium processes the refund within 7 business days from the time of receiving the return, but your credit card company must also process this transaction and credit your account.
PayPal refunds are subject to an additional 4.4% deduction; this deduction is collected automatically by PayPal for using their money transfer services. Regretfully, we are not able to refund this fee. Herborium will issue a refund in the form of a PayPal "quasi-cash" payment for the amount of the refund.
Herborium is not liable for any other fees or penalties levied by any credit card company, bank or PayPal on the amount of return.